Sizing Questions? Call Us (718) 204-1474

Shipping & Returns

Shipping & Delivery
Orders typically ship the next business day. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 7 business days. We do not ship on Sundays or holidays. Orders placed Saturday-Sunday will ship out Monday. While we do all we can to ensure your order is delivered on time, cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
All orders will incur a charge of $5.00 regardless of where the order is going in the U.S. states. You will only be charged for the items that are shipped to you, along with applicable shipping and tax charges.
Any order over $100.00 will have no shipping charge.
We ship internationally as well as all U.S territories.
We want you to love what you ordered! To be eligible for a store credit ONLY, items purchased from must be returned within 7 days of the arrival date. You will have 30 days after items have shipped to exchange or receive store credit.
To be eligible for an exchange or store credit, the merchandise must be returned unworn, undamaged, unused, with all original tags attached, and accompanied by the return form.
Please see tips below for keeping your items in returnable condition.
Lingerie: Male underwear and female underwear: Non-exchangeable under any circumstances.
Shapewear: please try on over underwear for sanitary reasons. If applicable, do not remove protective slip.
Top, dresses & Jeans: Please be careful of makeup or deodorant rubbing off on the garment.
Colombian Gifts and seasonal items: Non-exchangeable under any circumstances.
Wraps & Gels: Non-exchangeable under any circumstances.
Under no circumstances does Cali Caliente Boutique offer refunds. We will, however, honor store credit for the amount paid not including shipping costs.
All buyers are entitled to exchange their products (where applicable) with the first exchange costs paid for by Cali Caliente Boutique. Any further exchange costs will be the responsibility of the buyer.
Please call 718 204 14 74 prior to returning merchandise to speak a representative to report an exchange or return.
Mail your return to:
Cali Caliente Boutique
31 49 Steinway St
Astoria, NY. 11103
Attn; Cali Caliente Boutique Store Returns Dept.
Transit Time: We’ll email you once your return or exchange is processed. Please allow 2-3 weeks from the time you mail your return/exchange for it to be processed.
Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 7 days from the arrival date to our Online Returns address. We recommend using a carrier service that provides tracking.
Still have questions? Customer Service can be reached via email at or by phone, at 718 204 14 74 from 11:00 AM to 08:00 PM, EST.

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